- Claude powers ServiceNow’s core workflows, enabling easy creation of autonomous, agentic applications.
- AI can be deployed faster with built-in governance, cutting implementation time by up to 50%.
- The partnership is delivering measurable impact, up to 95% reduction in internal sales prep time to industry-specific solutions (like healthcare claims) that cut process times from days to hours, operating at a global scale.
ServiceNow and Anthropic are further integrating Anthropic Claude models into core ServiceNow workflows for application development and other mission-critical business processes in areas such as healthcare and life sciences.
Claude is the default model powering ServiceNow Build Agent, enabling developers of all skill levels to build and deploy agentic workflows. With Claude and Build Agent, developers can easily create complex agentic workflows that can reason, act, and execute autonomously.
ServiceNow has deployed Claude to more than 29,000 employees to streamline sales preparation, with early results showing up to 95% reduction in preparation, and has made Claude Code available to enhance engineering tasks.
As enterprises put AI into production across more departments and workflows, they need the intelligence they deploy to be governed from a single platform. ServiceNow gives enterprises access to Claude, with unified controls, usage monitoring, and compliance through ServiceNow AI Control Tower.
Bill McDermott, chairman and CEO of ServiceNow, elaborates:
“ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world’s largest enterprises. This partnership is about reimagining how work gets done. It puts the power to build, deploy, and scale mission-critical applications into the hands of every person, in every industry, at every level. Together, we are proving that deeply integrated platforms with an open ecosystem are how the future is built.”
ServiceNow customers can design, test, and operationalise agentic workflows or extend ServiceNow’s out-of-the-box automation with enterprise-grade oversight. Dario Amodei, CEO and co-founder of Anthropic, explains:
“A common error enterprises make with AI is to treat it as a kind of ‘bolt on’ tool that you access now and then. But the way to get much better results is to make AI an integral part of how you get work done — woven into the whole range of things workers do every day. That’s where you actually start to see what these systems can do, and it’s what we’re doing in our partnership with ServiceNow.”
With the integration of Claude and purpose-built solutions throughout the implementation lifecycle, ServiceNow is targeting a 50% reduction in time to implement for customers — from initial sales conversations through autonomous deployment.
