MSP and managed IT partner razorblue has launched Complete 24.7 – an enhanced business IT support package designed for organisations that need round-the-clock service, strategic guidance and enterprise-grade technology.
Complete 24.7 has been designed to meet the growing challenges businesses face, such as the rise in cyber threats to the complexity of hybrid working environments. Complete has been developed to meet these demands head-on, combining proactive support with cutting-edge tools, cyber resilience, and expert consultancy, all delivered under a transparent, all-inclusive package, as part of razorblue’s refreshed service portfolio.
Built on a foundation of trusted service and shaped by direct client feedback, Complete 24.7 brings together all the capabilities businesses rely on – from 24/7/365 in-house support and real-time visibility via razorblue’s powerful Supportal – with a host of enhancements, including:
- Named solutions architects and annual IT strategy sessions
- Access to razorblue’s service desk, consistently achieving NPS* scores of 80+
- Live chat functionality for faster user support
- A fully accredited team with deep technical expertise
- Investment in AI and automation to enhance – not replace – the human experience
- The UK’s leading contact centre platform to optimise response and resolution
- Dedicated incident and customer service teams
- Ongoing development of razorblue’s proprietary Supportal, managed by an in-house team
Designed for businesses seeking more than just reactive IT support, Complete includes seamless consultancy and project delivery across cloud, data, infrastructure, and security, all backed by dedicated solutions architects and experienced account managers.
“We’ve always adapted alongside our customers,” said Mark Wilkinson, Chief Commercial Officer at razorblue. “Complete 24.7 is the result of significant investment, strategy, and listening. Our clients told us what they needed – and we’ve refined our service to deliver exactly that. This isn’t just a product launch – it’s about raising the bar for what businesses should expect from their IT partner. Complete 24.7 redefines the level of service, strategic input, and confidence we deliver to our clients.”
*NPS: Net Promoter Score (NPS) is a metric used to measure customer loyalty and how likely customers are to recommend a service or organization. For service desks, NPS helps gauge the quality of support and whether it meets customer expectations
