Recently Microsoft informed its partner network that, from 1 October 2025, it will raise the annual revenue threshold required to maintain a direct relationship. Previously set at just over US$300,000, the new requirement is understood to be US$1 million.
Giacom has responded to Microsoft’s recently announced changes to the Cloud Solution Provider (CSP) programme with a commitment to support affected partners and ensure a smooth transition.
The change is expected to affect a significant number of MSPs, many of whom will now need to move from a direct to an indirect model. For these partners, the shift may also involve changes to billing, support access, and programme eligibility.
Giacom is encouraging providers impacted by the change to get in touch early. A dedicated onboarding pathway is already in place, backed by technical and commercial teams who understand the operational and financial implications of moving away from direct. The company’s automation tools and bespoke setup options help replicate existing workflows, ensuring migrations are seamless and internal systems remain uninterrupted. The company also brings deep relationships across Microsoft’s commercial, partner, and product teams, giving partners greater visibility, access to go-to-market resources, strategic funding, and influence over roadmap decisions.
“Microsoft’s new CSP rules will present challenges for some partners, but they don’t have to be disruptive,” said Oliver Gardner, Head of Microsoft Alliances at Giacom. “In fact, this change represents a valuable opportunity, not just to meet new requirements, but to streamline operations, boost profitability, and expand your Microsoft-based service offerings.
“By moving into the indirect channel, partners can immediately access a richer set of resources, support structures, and routes into Microsoft programmes they may not have had before. With a tailored onboarding pathway, deep Microsoft expertise, and a UK-based support model built exclusively for the channel, we’re enabling MSPs to make the switch seamlessly and come out stronger on the other side.”
According to an internal source at Giacom, Giacom became the UK’s largest provider of Microsoft licences to SMBs following its acquisition of intY in December 2023. With a focus on enablement and profitability, Giacom supports thousands of MSPs in building scalable, profitable Microsoft practices, with a channel-only model that prioritises partner success, recurring revenue, and long-term growth. Through a single platform, partners can also provision Microsoft cloud services alongside cyber security, communications, and connectivity solutions, streamlining procurement, and simplifying operations.
Gardner added: “This isn’t just about compliance. It’s about creating the conditions for long-term success. With our partner-first approach, broad vendor ecosystem, and specialist technical and commercial guidance, we’re offering more than a route to market, we’re offering a platform for future-ready growth.”
MSPs affected by the changes are encouraged to speak to Giacom early to explore their options and assess how the move to indirect could support future growth.
Recently Microsoft informed its partner network that, from 1 October 2025, it will raise the annual revenue threshold required to maintain a direct relationship. Previously set at just over US$300,000, the new requirement is understood to be US$1 million.
Giacom has responded to Microsoft’s recently announced changes to the Cloud Solution Provider (CSP) programme with a commitment to support affected partners and ensure a smooth transition.
The change is expected to affect a significant number of MSPs, many of whom will now need to move from a direct to an indirect model. For these partners, the shift may also involve changes to billing, support access, and programme eligibility.
Giacom is encouraging providers impacted by the change to get in touch early. A dedicated onboarding pathway is already in place, backed by technical and commercial teams who understand the operational and financial implications of moving away from direct. The company’s automation tools and bespoke setup options help replicate existing workflows, ensuring migrations are seamless and internal systems remain uninterrupted. The company also brings deep relationships across Microsoft’s commercial, partner, and product teams, giving partners greater visibility, access to go-to-market resources, strategic funding, and influence over roadmap decisions.
“Microsoft’s new CSP rules will present challenges for some partners, but they don’t have to be disruptive,” said Oliver Gardner, Head of Microsoft Alliances at Giacom. “In fact, this change represents a valuable opportunity, not just to meet new requirements, but to streamline operations, boost profitability, and expand your Microsoft-based service offerings.
“By moving into the indirect channel, partners can immediately access a richer set of resources, support structures, and routes into Microsoft programmes they may not have had before. With a tailored onboarding pathway, deep Microsoft expertise, and a UK-based support model built exclusively for the channel, we’re enabling MSPs to make the switch seamlessly and come out stronger on the other side.”
According to an internal source at Giacom, Giacom became the UK’s largest provider of Microsoft licences to SMBs following its acquisition of intY in December 2023. With a focus on enablement and profitability, Giacom supports thousands of MSPs in building scalable, profitable Microsoft practices, with a channel-only model that prioritises partner success, recurring revenue, and long-term growth. Through a single platform, partners can also provision Microsoft cloud services alongside cyber security, communications, and connectivity solutions, streamlining procurement, and simplifying operations.
Gardner added: “This isn’t just about compliance. It’s about creating the conditions for long-term success. With our partner-first approach, broad vendor ecosystem, and specialist technical and commercial guidance, we’re offering more than a route to market, we’re offering a platform for future-ready growth.”
MSPs affected by the changes are encouraged to speak to Giacom early to explore their options and assess how the move to indirect could support future growth.
