Disclaimer: Any unreleased services or features referenced here are not or may not be currently available and may not be delivered on time or at all. Potential customers should make their purchase decisions based upon features that are currently available.
Slackbot, powered by Salesforce, is a personal “agent” for work, built directly into Slack. It can help the user find answers, organise work, create content, schedule meetings, and take action without leaving Slack.
With Slackbot, businesses get access to an out-of-the-box employee agent that deeply understands every employee, their team, and how they work as it is grounded in business intelligence and trusted data. This is done by knowing:
- what you/your company are working on through files and channels
- who you work with
- what matters to you/your company, and what doesn’t
- seeing the conversations where decisions are made
- seeing the files that carry context, and the systems of record that hold ‘the truth’ of your business.
All whilst respecting permissions, protecting your data, and showing up “in a way that feels natural, not disruptive”.
Parker Harris, Co-Founder, Salesforce & Chief Technology Officer at Slack explains Slackbot as:
“Slackbot isn’t just another copilot or AI assistant. It’s the front door to the Agentic Enterprise, powered by Salesforce. This brings AI that is grounded in your company’s data, workflows, and Slack conversations, right into the flow of work. It is the crucial step to realizing the future we’ve been building toward — bringing Agentforce 360 to life with an intuitive, conversational interface, and elevating every human with enterprise-grade AI.”
The company explains it as “Slackbot does not ask you to adapt to it. It adapts to you.” To get started, you simply “talk to it”.
Andy White, SVP Business Technology, Salesforce comments:
“Salesforce is customer zero for Slackbot, and I see how AI can fundamentally change the way we work. Our teams are saving several hours per week that were previously spent hunting down information, finding context, and getting answers. Not only is this a better experience, it makes real time for what matters: serving customers, strategic thinking, and driving innovation. AI should eliminate the busywork so people can focus on the work that matters.”
The new Slackbot is generally available for Business+ and Enterprise+ customers, however there is a phased rollout between January and February planned.
Industry Reactions to Slackbot
“Slackbot is like a brilliant colleague who is always available and already understands our business. Instead of switching between apps and losing my train of thought, I can stay in Slack and keep moving. It has completely changed how efficiently I work.”
– Christine McHone, Global Enterprise TMT Leader, Slalom (ex Slack)
“Slackbot has been an absolute ‘chaos tamer’ for our team. It’s not just about simple tasks; it’s about having a virtual teammate with far more context based on our business than any external tool. I estimate it saves me about 30 minutes a day just by eliminating context switching, making it incredibly convenient and a huge driver of efficiency.”
– Mollie Bodensteiner, SVP of Ops, Engine
“Slackbot is my second brain, it is the memory I wish I had myself. Whenever I have a question about the work we do, I always ask Slackbot. Whether it’s translation help or finding information, both about people and operating the company, Slackbot provides the information and the context to explain it.”
– Peter Stoltz, VP, Head of CIO Office, reMarkable
“Because so much of our work happens in Slack, Slackbot already understands our world. I don’t have to write a long brief to get it up to speed on what we’ve been working on or how the team operates; it just gets the context from day one.”
– Megan Harrigan, Director of Global CX Projects & Readiness, Xero
