- Deal expected to cost $2.85bn and close H2 2025
- Purchase designed to drive agentic AI ServiceNow platform
- Jointly, drive AI adoption for increased employee productivity and workflow automation
ServiceNow announced yesterday that it had signed a definitive agreement to acquire Moveworks. The acquisition will combine ServiceNow’s agentic AI and automation strengths with Moveworks’ front‑end AI assistant and enterprise search technology. The transaction is expected to close in the second half of 2025, subject to customary regulatory approvals and closing conditions.
The combined entity will continue to drive the use of its agentic AI ServiceNow Platform to accelerate enterprise adoption and innovation across key growth areas including CRM. The majority of Moveworks’ current customer deployments already use ServiceNow to access enterprise AI, data and workflows.
“With the acquisition of Moveworks, ServiceNow will take another giant leap forward in agentic AI‑powered business transformation,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. “As agentic AI and enterprise‑grade search forever change how we work, ServiceNow moved early to empower employees through AI. Moveworks’ talented team and elegant AI‑first experience, combined with ServiceNow’s powerful AI‑driven workflow automation, will supercharge enterprise‑wide AI adoption and deliver game‑changing outcomes for employees and their customers.”
“Moveworks hides the complexity employees face at work by giving them an intuitive, engaging starting place to search and drive action across any enterprise system,” said Bhavin Shah, co‑founder and CEO, Moveworks. “Becoming part of ServiceNow presents an incredible opportunity to accelerate our innovation and deliver on our promise through their AI agent‑fueled platform to redefine the user experience for employees and customer service teams.”
ServiceNow and Moveworks plan to further integrate solutions such as CRM and customer service tailored to customer personas to deliver a cohesive sell, fulfill, and service experience on a single platform.
Under the terms of the agreement, ServiceNow will acquire Moveworks for $2.85 billion, subject to customary purchase price adjustments, payable in a combination of cash and stock.
This article contains future-looking statements about events, pricing, plans and possibilities that may occur, and the accuracy should not be relied upon to predict the certainty of such events, pricing, plans and possibilities occurring.
