ConnectWise has launched ConnectWise Sidekick, the world’s first purpose-built AI companion for Technology Solution Providers (TSPs). This innovative tool utilises AI models and large language models to enable TSPs to automate complex tasks, thereby increasing efficiency and productivity.
The ConnectWise Sidekick automates tasks such as PowerShell scripts generation, ticket categorisation and summarisation, providing resolutions, and automating responses. With its integration in Microsoft Teams, it enhances business efficiency through hyperautomation, streamlining ticket management and offering millions of AI-powered predictions daily across ConnectWise’s suite of solutions.
- ConnectWise has announced the release of ConnectWise Sidekick, the world’s first purpose-built AI companion for technology providers.
- ConnectWise Sidekick leverages AI models to automate tasks such as generating PowerShell scripts, ticket categorization, and providing resolutions.
- ConnectWise Sidekick aims to enhance efficiency and ingenuity for technology solution providers and small and medium-sized businesses.
Welcome to the Future: AI Gets Practical
The future is here, and it’s got your back. Imagine a world where repetitive tasks are a thing of the past, and customer issues are tackled with seamless responses. No, this isn’t a scene from a sci-fi movie, but a real-life development in the world of tech. At a recent major tech conference, the world was introduced to a ground-breaking artificial intelligence (AI) companion aimed at supercharging efficiency and innovation for TSPs and small-to-medium-sized enterprises (SMEs).
Meet ConnectWise Sidekick
The new tool, dubbed ConnectWise Sidekick, is a creation of ConnectWise, a world-leading software company committed to the success of TSPs. Ready for immediate deployment across Business Management and Unified Monitoring & Management solution portfolios, ConnectWise Sidekick is designed to revolutionise the way TSPs and their SMB clients interact with technology.
ConnectWise Sidekick harnesses the power of ConnectWise’s proprietary generative AI models and top-notch large language models. This enables users to tap into natural-language prompts for automation and time-saving. The AI companion performs tasks such as generating PowerShell scripts, ticket categorisation, summarisation, providing resolutions, and automated responses to end-users. The aim is to maximise team productivity and streamline operations.
“Imagine a world where manual tasks fade, and customer issues are met with seamless responses and without the need to add more resources—this is the power of ConnectWise Sidekick,” said Raghu Bongula, Chief Technology Officer at ConnectWise.
Hyperautomation and AI: The New Norm
ConnectWise Sidekick is a purpose-built tool for the IT channel. It boosts business efficiency through hyper-automation and AI, automating triage, summarisation, and resolution suggestions. The result? Faster service ticket resolution times and consistently exceptional customer experiences.
The bot not only streamlines ticket management but also centralises information access within Microsoft Teams, facilitating streamlined updates for all teams. By delivering millions of AI-powered predictions daily across ConnectWise’s suite of solutions, it aims to make every organisational role more efficient, from technicians to service managers, sales and marketing, and owners.
ConnectWise: Leading the AI Revolution
ConnectWise is at the forefront of AI-driven solutions that optimise and simplify businesses worldwide. With offerings such as RMM and PSA, cybersecurity, and centralised solutions under the ConnectWise Asio platform, ConnectWise is empowering productivity in the IT channel ecosystem.
Final Thoughts
ConnectWise Sidekick is a testament to the power of AI and hyper-automation. It’s a tool that promises to transform the way businesses operate, enhancing efficiency and customer satisfaction. It is encouraging to see technology being leveraged in such innovative ways to support businesses, particularly SMEs. ConnectWise Sidekick is a beacon of hope for a future where manual tasks are minimised, and resources are optimised. Indeed, every hero may well need a sidekick, and in the world of business, ConnectWise Sidekick could be just that.
FAQ
Q: What is ConnectWise Sidekick?
A: ConnectWise Sidekick is an innovative AI companion designed to enhance efficiency and ingenuity for technology solution providers (TSPs) and small and medium-sized businesses (SMBs).
Q: How does ConnectWise Sidekick enhance efficiency?
A: ConnectWise Sidekick automates tasks such as generating PowerShell scripts, ticket categorization, summarization, providing resolutions, and automated responses to end users. By prioritizing daily tasks and addressing critical problems first, it increases team productivity and optimizes operations.
Q: What are the benefits of using ConnectWise Sidekick?
A: ConnectWise Sidekick automates triage, summarization, and resolution suggestions, resulting in faster service ticket resolution times and consistently exceptional customer experiences. It streamlines ticket management, centralizes information access within Microsoft Teams, and facilitates streamlined updates for all teams.
Q: How does ConnectWise Sidekick utilize AI?
A: ConnectWise Sidekick leverages ConnectWise’s proprietary generative AI models and industry-leading large language models. It delivers millions of AI-powered predictions daily across ConnectWise’s suite of solutions, making every organizational role more efficient, from technicians to service managers, sales and marketing, and owners.
Q: What does ConnectWise Sidekick offer for the IT channel?
A: ConnectWise Sidekick is a purpose-built tool for the IT channel that enhances business efficiency through hyperautomation and AI. It provides value for every persona/role across the TSP and enables technicians to work efficiently and effectively.
Q: How does ConnectWise Sidekick benefit partners and customers?
A: ConnectWise Sidekick eliminates information barriers, enables automated updates through Microsoft Teams, streamlines ticket resolution, automates triage, and provides resolution suggestions with AI and hyper-automation capabilities. It aims to enhance efficiency and deliver exceptional customer experiences.
Q: What other solutions does ConnectWise offer?
A: ConnectWise offers offerings such as RMM and PSA, cybersecurity, and centralized solutions under the ConnectWise Asio platform. These solutions optimize and simplify businesses worldwide.
