New research by Ricoh Europe reveals a governance gap as AI adoption in UK and Irish workplaces outpaces employer policies and training. The study shows 33% of employees use AI tools, but only 12% receive training, and mere 17% of organisations have implemented risk management measures.
While employees believe automation can improve productivity, a majority seek better understanding of benefits before implementing. The report underscores the need for strategic guidance, clear company guidelines, risk management and dedicated training to maximise productivity gains from AI and automation while minimising risks.
AI adoption outpaces governance in UK and Irish companies
As AI tools continue to penetrate the workplace at an unprecedented rate, a considerable gap between workers’ use of these emerging technologies and businesses’ efforts to manage and support this usage has been observed. This discrepancy is potentially problematic, particularly as interest in implementing automation solutions within businesses grows.
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A third of employees in the UK and Ireland are already using AI tools, with 10% using such tools daily, according to recent research. Yet, it appears that the swift adoption of AI by employees outstrips the pace at which businesses are establishing formal policies and procedures. A mere 12% of companies have provided training on the effective use of AI tools. The lack of proper guidance could result in businesses failing to fully capitalise on the potential productivity and business benefits, and additional problems could emerge, such as the spread of misinformation.
“The rapid pace at which AI technologies are emerging, means organisations must bridge the governance gap to unleash the full potential of automation,” says Glenn Griggs, CEO of Ricoh UK.
AI risk management: a neglected aspect?
Further compounding the issue, only 14% of businesses have put in place risk management measures to govern the safe and transparent use of AI. This omission is concerning, given the potential copyright and privacy risks associated with AI use. Clear company guidelines and dedicated training are crucial to helping employees use these tools safely and effectively.
Automation: a double-edged sword?
While 65% of employees believe that they could add more value to their organisation with the right automation tools, 68% feel they need a better understanding of the benefits before using them in the workplace. Therefore, it’s clear that investing in training and guidance is vital to engage employees in the opportunities these new technologies present.
Final thoughts
The results from this research serve as a wake-up call for organisations. As AI and automation technologies continue to evolve and become more embedded in our workplaces, companies must bridge the governance gap to fully unlock their potential. This includes providing robust training and clear guidelines for employees, as well as implementing appropriate risk management measures.
Failing to do so could leave businesses exposed to legal, reputational and operational risks. On the other hand, those that successfully navigate this shift stand to gain significant benefits – from increased productivity and efficiency to a more engaged and empowered workforce. Ultimately, the key to a smarter future of work lies in striking the right balance between AI adoption, education and governance.