- DEFRA has partnered with Atos in a £150m, five-year deal
- The partnership aims to transform end-user services for 34,000 colleagues with AI, automation, and machine learning while embedding sustainability into government IT.
- The project reduces e-waste by refurbishing and redistributing hardware, making DEFRA the most sustainable digital workplace in UK Government.
- The programme involves prioritising device repair, minimising packaging, and donating disused tech to charities.
Atos has been selected by the Department for Environment, Food and Rural Affairs (DEFRA) to transform service desk and end user services into a single coherent, agile service.
The five-year contract, worth £150m, will improve quality and efficiency of DEFRA’s service desk, which manages 34,000 users, through continuous innovation of modern technologies including AI, ML (machine learning), analytics and automation.
The Atos solution will make DEFRA’s service the most environmentally friendly and sustainable UK government digital workplace solution available today. Working with partners, Atos will repair, refurbish, remanufacture and re-issue hardware first, ensure minimal packaging and shipments for delivery and donate disused devices to charities and third-party social enterprises.
Michael Herron, Head of UK&I, Atos Group, “We are delighted to be working with DEFRA on their end user services enabling their team to concentrate on the important work they deliver. We have a track-record of success in this area providing best-in-class services supported by cutting-edge technology platforms that focus on people, planet and productivity.”
Atos provides end-to-end employee experience solutions through digital collaboration and productivity tools, as well as intelligent customer care services. Atos’ sustainable digital workplace suite includes more than 20 “Tech for Good” services and solutions, encompassing social value and accessibility criteria as well as data analytics and user interfaces.
